Rules and Regulations
Right of Admission Reserved.
Your hosts are Maryna & Mike.
Happy Hosts - Happy Guests !
Stick to the rules they are super easy & we want everybody happy !
KINDLY NOTE WE ARE CURRENTLY BUILDING OUTSIDE OF THE PROPERTY. COMPLETION PLUS MINUS END SEPTEMBER 2024. KINDLY BEAR WITH US DURING THIS TIME.
Inside capsules and rooms
- We are extreme Neat Freaks when it comes to our linen and your bedding ! Therefore …..
- No food or chips or chocolates to be consumed in capsules/rooms. No drinks - other than water is allowed in capsules / rooms.
- No creams or liquids - blood etc on linen - be careful !
- No smoking in capsules or bedrooms - at all !!!!
- No loud music in sleeping quarters .
- Keep passage gate closed at all times going through to capsules, sleeping area it's your valuables at risk !
- Lock up personal belongings - money - cards - jewellery & valuables, you do have a safe available.
- Our bath towels are not to leave the premises (no cosmetics stains on towels).
- PLEASE NOTE:- Linen is changed after each guest and capsules and rooms are aired and washed down with disinfecting liquids. We do not iron our bedding, we do our own laundry washed and rinsed in a solution to further ensure proper fresh linen for your safety. For longer stayers bedding is changed every 7 days.
- Last one in or out make sure you lock up all doors/security gates - check that you do not lock somebody out who might be in the back kitchen. We will show you where keys are kept.
- When you book out pls check your safe and leave the safe door open and press the button on the hinge side of the safe (to reset it to factory settings)
- Bring keys & towel or towels to reception. Settle your bill and collect your breakage deposit. Book out time. strictly 10a.m.
- Keep it chilled !
Bathrooms
- Keep bathroom clean for the next guest. Change the toilet roll if need be. Flush and use brush to clear any poop. Aim properly !
- Keep window open when showering for steam to escape.
- Hang your towel either outside or in space provided - under capsule numbers (you will see the rails in Dorm 1). Keep showers under 5 min - we have water restrictions in Cape Town.
- Hand towels are replaced daily - to dry hands with only !
- Don’t walk around brushing your teeth ! It’s so uncool !
Communal Kitchen at back
- Only for stay over guests, use a fridge baskets for goods.
- Smoking is not allowed in this kitchen !
- Keep gas tank switched off when not in use.
- Clean up after yourself properly !
- Wash dishes in hot water - dry - pack away.
- Do not take any foods or drinks that does not belong to you !
- Welcome coffee - tea - sugar & creamer is provided for booked sleep over guests, in your capsule or room.
- No crockery or cups from this kitchen is allowed upstairs…..
- And no upstairs crockery or glasses are to be taken downstairs as it belongs to Upstairs Dining Area.
- Keep it clean like your momma would like it !
Chill room & Dining room
- Netflix available under Guest Banner.
- Reception.
- No smoking in these areas. (Unless outside).
- NO SMOKING IN BUILDING UNDER NO CIRCUMSTANCES.
- Strictly no access to pizza room.
Smoking Areas & 420
In addition to our commitment to the safety and well-being of our guests, we are also a 420-friendly establishment and permit guests to consume cannabis in designated smoking areas. We ask that guests be mindful of others and limit smoking to these designated areas to ensure the comfort and privacy of all guests.
- Smoking is only allowed outside or in the back kitchen area & balcony - nowhere else.
- 4Twenty use the green - red or yellow trays that we provide - ask Reception.
- Rather smoke and fly than Drink & Drive/Corkage fee is R100,00 per unit/day !
Braai area
- Braai wood and fire lighters can be sourced at Checkers which is our local grocery store - clean the braai for the next person.
- Keep the glass sliding door closed - so that the smoke does not come into the sleeping areas or into the kitchen.
- Be lekker !
Honesty bar
- Make sure you complete your honesty bar slip. Slips will be in the Chill Room on the Counter or fresh slips you will find under the basket – do not remove the slips – we will once we do our stock take/every morning.
- If not completed there is a fine plus you'll pay for all loss of stock !
- We will cash you up every morning there is a 10% levy if paying by card, we prefer you to pay this in cash please.
- Stay in tune !
Laundry service
- We do have a laundry service R150,00 (15kg) per load – R100,00 for dryer (kindly advise) if
required (weather permitting clothes will be hung outside). - No washing of clothes - other than your Underwear – whilst you shower !
- Underwear is that piece of cloth you restrain your boobs with or the fabric you hide your loins in.
Other services
- PARKING - there is a HUGE parking lot opposite our building for FREE.
- Linen Change = R70,00/every 7 days. Please advise Reception.
- Travelling Masseuse on Site (only during season/or when available). Pls book with Reception.
- Zoom Private Rooms available (with own Wi-Fi) - plug in laptop & do your business peacefully. Book with Reception - R100,00 / hour.
Rentals
- Surfboards (real ones not long softboards) - 1/2 day only - R120,00 or R200,00 for both wetsuit & board.
- Wetsuits - 1/2 day - R80,00
- Bicycles - Full day - R350,00
- Surf Lessons with In-house instructor – R760,00 for +/- 2 hour lesson (one on one)
- Surf Package with Private Instructor and all gear - (3 lessons) = R2100
- Boogie board for the day R120,00 ½ day R80,00
- Skateboard for the day R150,00 ½ day R80,00
- Beach towels - R50,00 for duration of your stay.
- Special Private Ubers can be arranged ask reception. Other than that download the App UBER or BOLT.
- Boat Trips pls ask reception (they differ according to Season & Weather).
- Kelp Snorkelling with gear (facemark & snorkel) if you have fins bring them along.
INDEMNITY :- All water sports - each guests part-taking into water activities must be able to swim. Cape Capsules Back Packers and it's Management, Staff, or Private Instructors will not be held legally liable for anything unforeseen happening whilst doing extra mural activities water sports / cycling or skateboarding.
ALL EQUIPMENT FOR HIRE OR OFFERED AS A SPORT IS DONE AT YOUR OWN RISK.
Book-in & Departure Times (Mon - Sun)
Weekends we also surf & braai so always advise us of the time of
your arrival. Pls be prompt and on time, if you late let us know !
- BOOK-In between 2P.M. - 5P.M.
- Latest you can book in are up until 9:30p.m. (if you are on a
late flight – pls arrange with Staff prior to your arrival). - BOOK-Out strictly by 10A.M. - your room must be made up for next guest.
- Book out at the crack of dawn – arrange the night before with owners or staff !
- Holding luggage 10A.M. - to 3P.M. - levy R120,00/PAID UPFRONT (no showering after book out time). If luggage is not collected by 3P.M. it will go into "Lost & Found" as it will no longer be kept in a safe space. PLS TAKE NOTE OF THIS.
- A detailed invoice will be given to you on departure.
- ALL ON LINE BOOKINGS OR DISCOUNTED STAYS ARE STRICTLY NON REFUNDABLE.
- There is the possibility of Remote Book In - BUT THEN YOU WILL HAVE TO PAY YOUR BREAKAGE DEPOSIT VIA YOCO LINK, WITH A COPY OF PASSPORT prior to arranging same with us. We do not have a 24/7 Open Reception as we are not a Hotel but a Back Packers.
Please adhere to the above Time Keeping Rules we don't want you upset and neither do we want to "catch a gly" !
Breakage Deposit must be in cash if on card - it will be refunded by e-wallet less a R10,00 fee.
NO EXCUSES !
We retain a copy of your passport/id or license - ON ALL GUESTS INCLUDING CHILDREN (Due to child trafficking), AND PARTNERS.
- We do charge a ***Maintenance / Cleaning Fee ! Over and above your nightly fee ! This we take on site as should we put this onto booking agents they take a percentage and we find this to be unfair.
- MAINTENANCE OR CLEANING FEE AS FOLLOWS:-
- CAPSULES 1- 6 FEE IS R460,00 - FEE DEDUCTED IS R60,00
- CAPSULES 7 & 8 FEE IS R500,00 WE RETAIN R100,00
- CAPSULES 9 & 10 FEE IS R500,00 WE RETAIN R100,00
- OCTOPUS DEN - Opening Soon ! Watch this space.
- If you want to extend your stay pls advise reception and pay before 9A.M.
- If you stay without paying upfront – you could possibly be asked to leave any time as somebody could have booked your unit; as the booking was left open and not reserved, which if our staff knew they would then have closed the possibility of a double booking as the “unit” would have been taken away as being available (PLS BEAR THIS IN MIND IT’S CRUCIAL).
Wi-fi and access codes
- Wi-fi code - please ask us for the current password via whatsapp to +27 82 413 1499 - upon booking in and making sure your account and ***Breakage Deposit has been paid in full. No payment No codes.
- Access codes are changed constantly; these will be given to you via WhatsApp no access codes are to be given to friends or to our staff or even to a fellow guest (THESE INDIVIDUAL CODES ARE FOR YOUR SAFETY) - Always keep all doors & gates closed, when you leave check that it closes behind you. You will be given keys to your capsule or room with a remote none of the remote buttons will be set up for you but the red button which is a panic button - only to be used when you feel the need for it.
- Misconduct or misbehaving you will be asked to leave without compensation. Upsetting guests will not be tolerated !
- Please do not walk in sandy beach feet - clean yourself and feet first ! There is a surf shower for your benefit, right next to the Front Entrance pls wash off here and your board and leave it until dry.
- Do not leave your keys unattended - lock your capsule when not occupied.
- PLEASE NOTE THIS IS A PRIVATE BUILDING - THEREFORE "WE RESERVE THE RIGHT OF ADMISSION".
PASSPORTS AND IDENTITY DOCUMENTS
We want to inform you that, as part of our safety and security measures, we require all guests to provide a valid identification card upon checking into our property. This policy is essential to protect you and other guests from fraud, comply with hotel and police regulations, and comply with legal requirements. Guests must present either a Passport, National ID, Driver's license, or any other valid form of identification as requested by the management.
CHILDREN AND MINORS
We also want to emphasize the importance of safeguarding the welfare of children, particularly in the context of child trafficking and exploitation. Therefore, we require all guests traveling with minors to provide a valid identification card for both the adult and the child upon checking-in. We reserve the right to refuse to check in any guest who does not comply with this requirement.
AFTER HOURS – CONCERNING OUR STAFF TRANSPORT
Please note that check-in time is from 2:00 p.m. until 5:00 p.m. and check-out time is at 10:00 a.m. Guests arriving outside of these hours must contact our management in advance by calling +27824131499 via WhatsApp. We require all guests to contact us via WhatsApp since this is where guests will receive access codes and Wi-Fi codes. Please note that very late book-ins or very early book-outs could incur additional costs, as staff would have to come out, especially out of hours without public transport running at the hours outside working hours. Depending on the circumstances, guests may need to arrange an Uber at their own expense if staff must return to the property to assist them, which could be a double route to take them back home again.
DIVERSITY
We celebrate and appreciate diversity at Cape Capsules. As an inclusive and welcoming establishment, we treat all guests with respect, regardless of their ethnicity, religion, gender identity, or sexual orientation. Our goal is to provide a safe and comfortable environment where all guests feel valued and respected. Discrimination of any form is unacceptable and will not be tolerated by our staff or management.
SMOKING REGULATIONS
In addition to our commitment to the safety and well-being of our guests, we are also a 420-friendly establishment as mentioned and permit guests to consume cannabis in designated smoking areas. We ask that guests be mindful of others and limit smoking to these designated areas to ensure the comfort and privacy of all guests. All other drugs are illegal and will NOT BE TOLERATED - this will be seen as Gross Mis-conduct !
LOADSHEDDING
Good News !!! No Loadshedding - solar has been installed during October 2023.
REVIEWS
We appreciate all Honest Reviews via your booking channel of choice or Google.
REFUNDS POLICY
It must be noted that any pre-booked or discounted stays, whether via a Booking Agent or ourselves will not be refunded.
ENJOY A HAPPY STAY
We trust that the policies outlined in this document under heading RULES & REGULATIONS - will help make your stay with us at Cape Capsules a positive and memorable experience. Thank you for choosing our property, and we look forward to hosting you soon.
If in doubt on any issue - contact the Owner via WhatsApp +27 82 413 1499 or 8. You are here to enjoy yourself – do just that be happy and enjoy yourself ……if you have any issues pls discuss them immediately with Staff on Duty ! Mimi +27 64 781 8189 or Micha +27 76 846 1473. PLEASE JOIN OUR CHATROOM - QR CODES ARE SHOWN IN BATHROOMS AND SLEEPING QUARTERS - this will entitle you to chat with other guests - share an Uber - go out in a Group - add interesting adventure - things to do in Muizenberg ! Organise a braai The South African way - go out together on an outing - some SA History - In-House Specials etc., Anything you can think of a tap away !
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